Privacy Policy for Remote Repair Computer (RRC)

Welcome to Remote Repair Computer (remoterepaircomputer.com), your reliable solution for remote computer repair services. We specialize in offering expert computer troubleshooting and repair, all from the comfort of your own home or office. This Privacy Policy outlines our commitment to protecting the privacy of our visitors and describes how we collect, use, store, and safeguard your personal information.

Personal Data Collection and Use

WordPress Platform

  • Our website is powered by WordPress, a popular website content management system. Like most website operators, WordPress collects non-personally-identifying information typically made available by web browsers and servers. This may include browser type, language preference, referring site, and the date and time of each visitor request.
  • The purpose of collecting this information is to better understand how visitors use our website. This data helps us in optimizing the website and enhancing the user experience.
  • Please note that this information is generally aggregated and does not involve identifying individual visitors. WordPress’s use of this data is governed by WordPress’s Privacy Policy.

Contact Form: Through our contact form, we collect first name, email address, and optionally, TeamViewer ID and password for remote support. This information is used solely to respond to your inquiries, communicate with you, and provide remote assistance as needed. The TeamViewer ID and password are not mandatory and are only collected if you choose to provide them for remote support purposes.

Plausible Analytics: Our website uses Plausible Analytics to analyze website traffic. This service collects aggregate data such as page views and referral sources. It is designed to respect user privacy and does not track or store personal data. For more information, see Plausible Analytics’ Privacy Policy.

Rank Math SEO Plugin: We use Rank Math for search engine optimization. This plugin may store website URLs for account management. It integrates with Google Services but does not store or process this data on its servers. More information can be found in Rank Math’s Privacy Policy.

Stripe Payment Processing: For purchasing our remote computer repair packages, we use Stripe as our payment processor. When you select a service package and click on the purchase button, you are redirected to a secure payment page hosted by Stripe (buy.stripe.com). During this transaction, your payment information, including credit card details, name, billing address, and contact information, is processed directly by Stripe. We do not store or have access to your credit card details; Stripe manages all aspects of the payment process, ensuring the security and confidentiality of your information. Your rights regarding your personal data, including the right to access and control it, are governed by Stripe’s Privacy Policy, which can be found here.

Social Media and Communication Sharing Buttons: Our website features sharing buttons for various social media platforms and communication channels, including Facebook, Twitter, LinkedIn, WhatsApp, and email. These buttons may collect data such as IP addresses and browser types. For more information on their data handling practices, please refer to the respective privacy policies:

WhatsApp Contact Link: We provide a WhatsApp Contact Link for direct communication. By using this service, you may share your phone number and other personal information through WhatsApp. For more details, see WhatsApp’s Privacy Policy.

Data Sharing and Disclosure

Third-Party Service Providers: We engage with third-party service providers, such as Stripe, Plausible Analytics, and Rank Math, to enhance our website’s functionality. Stripe processes payments for our services, while Plausible Analytics and Rank Math assist with website analytics and optimization. Plausible Analytics and Rank Math access only the data necessary to perform their specific tasks on our website and are obligated not to disclose or use it for other purposes. For Stripe, while they handle transactions including collecting payment information like names and credit card details, this data processing is conducted on Stripe’s platform, and such sensitive payment information is not accessed or stored by our website.

Hosting and Data Storage:

Our website is hosted on servers that may be located outside the European Economic Area (EEA), including in the United States. This hosting arrangement means that some of the data we collect, such as server logs and website metrics, may be stored and processed in these locations.

International Data Transfers and Compliance:

We ensure that any transfer of data outside the EEA is carried out with appropriate safeguards and in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Our commitment to privacy and security is maintained regardless of the geographical location of our data storage and processing facilities.

Data Protection and Security Measures:

We employ robust security measures to protect the personal data we handle. This includes data encryption and secure server environments to safeguard against unauthorized access and potential security threats. In line with our data minimization practices, server logs containing information such as IP addresses, visit times and dates, and pages visited are automatically deleted every 24 hours.

Your Data Rights:

  • You have the right to access, rectify, or request the deletion of your personal data that we hold. We are committed to facilitating these rights and ensuring our data handling practices are transparent and compliant with applicable laws. For any requests or inquiries regarding your data, our data retention practices, or specifics of data storage locations, please contact us.

Cookies and Tracking Technologies

  • Our website uses cookies and similar tracking technologies primarily for essential website functions and to enhance user experience.

Policy Updates

We may update this policy from time to time. Any changes will be posted on our website.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us.

Cookie Policy for Remote Repair Computer (RRC)

At Remote Repair Computer (remoterepaircomputer.com), we use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. This Cookie Policy provides detailed information about how we use cookies and how you can manage them.

What are Cookies?

Cookies are small text files stored on your device (computer, tablet, mobile) when you visit a website. They are used to remember your preferences, login information, and browsing habits.

Types of Cookies We Use

  1. Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to your actions, such as setting your privacy preferences or filling in forms.
  2. Functional Cookies: Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
  3. Analytics Cookies: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Managing Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third-Party Cookies

Some cookies on our website are set by third-party services we have added to our site, such as social media sharing buttons and YouTube embedded videos. These third parties, including YouTube, might collect data about your browsing activities on our website when you interact with their services, such as watching videos or using social sharing features. The use of these cookies and any data collected is governed by the privacy policies of these third parties.

Consent

By using our website, you consent to the use of cookies as described in this policy. You can withdraw your consent at any time by changing your browser settings.

Updates to Our Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about our use of cookies, please contact us.

Owner and Data Controller
Ivan Mihaljevic
Cologne, Germany
Email: contact@remoterepaircomputer.com